About North American yard and port management software company
The client is a North American software company with two products: a yard management system and a port management system. Ports and terminal operators use them to plan and run container, vehicle and equipment movements.
Implementation touches operations, IT, finance and terminal leadership, and replaces processes that keep a port running. The company is not named in this case study.
The problem
A large rollout means a slow, careful buyer
Port software is not a trial purchase. Buyers need to see how the system fits their terminal, their volumes and their existing tools before they commit, so generic demand generation produces interest but not decisions.
The best-fit ports were hard to see
Large flagship ports attract every vendor. Mid-segment ports have real operational problems and budget, but they are rarely visible in databases or at conferences, so broad campaigns miss them.
What we did
01Pick the ports others ignore
We deliberately targeted mid-segment ports that are largely not visible to vendors, building the account lists through research rather than off-the-shelf data.
- Port-by-port research on volumes, operators and leadership
- Priority given to ports with clear operational pain
02Run account-based marketing by cluster
Instead of one global campaign, we grouped ports into tight clusters by region and profile, so every message referenced peers the buyer would recognise.
- Clusters in Dubai, the Netherlands, the United States and Canada
- Region-specific messaging and references
03Host closed-door roundtables with CXOs
Port leaders were invited to private roundtables to discuss their problems with peers. The format was discovery, not a pitch.
- Small groups of senior port executives
- Problems captured and fed back into the sales conversation
04Build simulations from the ports' own problems
The problems gathered at the roundtables became simulations showing how the yard or port system would behave in that operation. This carried accounts through a long evaluation.
- Scenario simulations per account
- A sustained multi-month journey for each stakeholder group
05Move to proof of concept and solutioning
Accounts that saw their own operation modelled moved into proof of concept and solution design with the client's team.
- Proof of concept scoping
- Solutioning for a full rollout


